Refunds and exchanges

1. Due to health reasons, items cannot be returned for change of mind.

2. If you believe your item is faulty please contact us within one week of your item arriving to discuss. Proof of fault will need to be shown before replacement or refund can be provided.

3. Tiny Tinker is not held responsible for any damage caused by mistreating your pieces. Please read the product information page carefully for care instructions.

4. Earring posts and backs are made from surgical grade stainless steel that is hypoallergenic and perfect for sensitive ears. Tiny tinker is not responsible for any skin reactions caused from these posts or any pieces.

5. All of our pieces are carefully handmade. We pride ourselves on our attention to detail, however there may be slight variations in the shape, size or colour of designs. This is the nature of handmade and no exchanges or refunds will be given for these reasons. Please note there may also be differences in the screen colours/lighting settings of computers or phones being used.

6. Unfortunately, sometimes postage is delayed or parcels become lost. We will endeavor to help you locate your parcel, however will not refund items that have been help up in transit.